Terms and Conditions 

1. Services

Soulia Elements Therapies provides professional advanced clinical massage therapy, bodywork and meditation services including, but not limited to, holistic, remedial, sports, pregnancy, oncology, scarwork, fascial work, HeartMath meditation. 

All services are provided by licensed and certified massage therapists.

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2. Client Health & Medical Information

- Clients are required to complete an intake form before receiving services. It is the client’s responsibility to inform the therapist of any health conditions, injuries, medications, allergies, or medical treatments. 

- You will be required to complete a new intake from if you have not received service from us for 12 months.

- Soulia Elements Therapies is not liable for any issues that arise due to undisclosed information. 

This information is stored securely and for 10 years after your last appointment. 

• You will be informed of any changes made to the storage of your information. 
• Your rights are protected under GDPR https://ico.org.uk/for-the-public/. 
• I am a member of the ICO https://ico.org.uk. 

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3. Scope of Practice

- Massage, bodywork and meditation are complementary therapy. They are not treatments are NOT a substitute for medical examination or medical care.

- Soulia Elements Therapies therapists do not diagnose medical conditions or prescribe medications.

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4. Code of Conduct

- All services provided are strictly therapeutic and non-sexual.

- Inappropriate behaviour will result in immediate termination of the session and all future sessions with no refund and will be reported. 

- Clients must maintain proper hygiene.

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5. Minors (Under 18 Years of Age)

- Clients under the age of 18 are considered minors and must be accompanied by a parent or legal guardian.

- A parent or guardian must sign the intake and consent forms on the minor’s behalf.

- The parent or guardian must be present in the room if the minor is under the age of 16.

- Services for minors are provided at the discretion of the therapist.

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6. Pregnancy Massage

- Massage therapy for pregnant clients is available at Soulia Elements.

- Clients must inform the therapist if they are pregnant or suspect they may be pregnant.

- Pregnancy massage is performed only by therapists trained in pregnancy massage techniques.

- Specific positioning, bolstering, and pressure adjustments will be used to ensure safety and comfort.

- By consenting to pregnancy massage you accept full personal liability for yourself and for your unborn child.

- You may withdraw your consent at any time by alerting the therapist.

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7. Cancellation & No-Show Policy

- Appointments must be cancelled or rescheduled at least 48 hours in advance.

- Cancellations made less than 48 hours before the appointment time may be subject to a 50 % fee.

- No-shows will be charged full price.

- If you regularly cancel just short of 48 hours you will be expected to pay a deposit of 50% at the time of booking which wont be refunded.

- Soulia Elements reserves the right to cancel an appointment without notice if the room or environment is unsuitable for the treatment to be provided, or if the therapist is taken ill.

- Soulia Elements reserves the right to cancel an appointment without notice if the client is intoxicated or unsuitable for the session.

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8. Late Arrivals

If you arrive late, your session may be shortened to respect the following client’s time. Full payment is required for the original session length.

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9. Payment

- Payment is due at the time of booking or after the session. We accept cash, cards and bank transfer. 

- If the therapist is not able to receive payment before or after the session an invoice will be sent which is payable within 7 days.

- Gratuities are not included in the service price but are appreciated.

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10. Gift Certificates & Packages

- Gift certificates and block bookings are non-refundable.

- Session bought with block bookings must be booked at the time of purchase and used within the following time period:

3 hours – 6 weeks

6 hours – 12 weeks

9 hours – 18 weeks 

Unless agreed in advance with your therapist.

- Expiry dates apply as stated above and at the time of purchase.

- Lost or stolen certificates will not be reissued.

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11. Privacy Policy

All client information is kept strictly confidential and used only for the purpose of providing massage therapy services. We do not share personal data with third parties unless required by law.

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12. Right to Refuse Service

- Soulia Elements Therapies reserves the right to refuse or terminate a session at any time if the therapist feels uncomfortable, unsafe, or if the client is under the influence of drugs or alcohol.

- Clients retain the right to remove consent at any time during a session by verbally informing the therapist.

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13. Liability

- By receiving massage therapy services at Soulia Elements Therapies the client acknowledges that they do so at their own risk and agree to release the business and its staff from any and all liability for any adverse effects or outcomes.

- Additional terms and conditions may be applicable and will be provided where required.

- Soulia Elements Therapies is insured by Balens LTD.

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Contact Information

Soulia Elements Therapies 

85 Great Portland Street

London

W1W 7LT

07908 736 196

louisa@souliaelements.co.uk

Souliaelements.co.uk